How do I find my fireplace's model number for ordering parts?
Look for a metal rating plate — usually a silver or white label — behind the lower louver or grille, inside the firebox on a side wall, on the back of the unit, or under the logs. It lists the make, model number, and serial number. If you can't find it, your install paperwork, owner's manual, or a photo sent to us will get you there.
Where the label hides
Every listed fireplace, insert, and stove carries a permanent rating plate stamped with the manufacturer, model number, serial number, and fuel type — that's the string that identifies the right part. On a gas fireplace it's often behind the bottom louver or decorative front, which usually pops or lifts off; sometimes it's on an inner side wall of the firebox, on a bracket behind the logs, or on the back or underside of the unit. On an insert, you may need to open or remove the surround trim. On a wood stove, check the back plate or a lower leg. Always work with the gas off and the unit cold.
If the plate is gone or unreadable
Labels fade, especially inside a firebox that's seen years of heat. If yours is illegible, your original install or purchase paperwork lists the model, and so does the owner's manual. If we installed it, we can pull the record. Failing all that, a few clear photos — the whole fireplace, the logs and burner, any front controls, and the venting — usually let us identify the make and model by sight. We've seen a lot of fireboxes; the shape of a burner and a front often tells the story.
What we do with it
Once we have the model, we can match the exact part or set your unit needs — a sensor, a gasket, a glass panel, a log set, refractory. For anything touching gas, that part goes in by a licensed technician who tests the appliance afterward, not by guesswork. We'd rather you send us the model and let us confirm the correct component than end up with a part that almost fits. Snap the rating plate or the whole unit and call (828) 545-0525 — we'll take it from there.
How we can help
Related questions
- Can I still get parts for an old or discontinued fireplace model?
- Do I need brand-name (OEM) parts for my fireplace, or are universal parts okay?
- What parts of a gas fireplace wear out over time?
- Can I replace just one damaged log in a gas log set?
- When should cracked refractory panels in a fireplace be replaced?
- How often should a gas fireplace be serviced?
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