Steady Flame Fireplaces
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Many Backgrounds. One Standard.

Do I need to relight the pilot after a propane refill?

Usually only if your tank ran all the way down before the refill. A standing pilot stays lit through a normal top-off, so nothing changes. But if the tank emptied, the pilot went out and air got into the line — it needs relighting, and the propane driver typically bleeds the line first. Electronic-ignition units simply relight on demand.

When a top-off changes nothing

If your gauge went from, say, 30% up to 80%, the system never lost pressure and your standing pilot burned right through the whole delivery — the little blue flame doesn't care that the tank behind it got fuller. There's nothing to relight and nothing to reset; the appliance was untouched. Most scheduled refills and keep-full deliveries are exactly this: a complete non-event for your fireplace. If you're on a monitored or auto-fill plan, that's the whole point — the truck comes before the tank ever gets low, so the pilot never even flickers, and you may not know it came unless you saw it in the driveway.

When the tank actually ran empty

A completely dry tank is a different story. With no fuel, the pilot dies, the piping loses its positive pressure, and air — sometimes moisture along with it — works its way back into the lines. Code requires the propane supplier to leak-test and bleed the lines before restoring service, and many drivers won't leave until the system passes, precisely because relighting on an air-filled line is where trouble starts.

After that, a standing-pilot unit needs relighting by hand, following the lighting instructions printed on a plate inside the fireplace; an electronic-ignition unit relights on its own but may need a few tries to purge the last of the air out of the burner. We see this constantly on cabins that sat unattended out in Fairview, Candler, and Brevard and finally ran the tank down over a long cold stretch.

If it won't stay lit, stop and call

Trapped air, a spider-clogged pilot orifice — our classic off-season failure, when webs and dust block the tiny gas port over the summer — or a dirty thermocouple can all keep a pilot from catching or holding after a delivery. The tell is a pilot that lights while you hold the knob but drops the second you let go, or one that won't catch at all. Don't stand there clicking the igniter into an unlit firebox that's quietly filling with gas. Call (828) 545-0525 — our line answers 24/7, and for us this is usually a quick, inexpensive fix.

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