What should I do if I smell gas near my fireplace?
Marshall's steep hillside homes and its narrow downtown built hard against the mountainside make for tight, tricky access — but a gas smell allows no shortcuts. Leave without flipping a switch, get everyone out to open air, and call your gas utility or 911 for natural gas, your propane supplier for LP. Once it's safe, reach us at (828) 545-0525.
Tight lots, tall houses, damp gorge air
The French Broad gorge keeps Marshall's evenings cool and damp, and the town's multi-story buildings stacked against the mountainside mean a leak on a lower floor can rise through the structure before it reaches you. Steep hillside homes and narrow downtown lots make access tricky — but a gas smell allows no shortcuts. If you catch that rotten-egg odor anywhere in the house, get everyone to ground level and outside, and don't flip a switch on the way.
Mixed fuel, so answer the first question early
Marshall runs on both natural gas and propane, which makes the first question one every home should answer ahead of time: which one do you have? Natural gas climbs and vents through the upper part of the house; propane is heavier and drains toward the lowest floor, the crawlspace, or a basement — which, in a tall hillside house, may be well below where you're standing. You call a different emergency number for each. A faint whiff at ignition may be dust; a smell that lingers or strengthens is not, and it means leave first, investigate never.
Hard to reach, still our lane
Once your utility or propane supplier has shut the fuel off and cleared the air, the repair is licensed gas-contractor work in North Carolina — not something a mason or handyman can legally connect. We're used to Marshall's access: tight parking, steep drives, and downtown lots with no room to spare. We locate the leak with instruments, repair it, pressure-test the line, and pull the county permit when the job requires it. Marshall is about twenty-five minutes north of our Asheville showroom, and the 24/7 number is (828) 545-0525.
Fireplace help in Marshall
We install and service fireplaces throughout Marshall and the rest of Madison County — just 25 minutes north from our Asheville-area showroom.
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