What happens during an in-home fireplace consultation?
In Asheville, we start where you live — a Montford Victorian with an original masonry firebox reads very differently than a South Asheville new-build, so the visit begins by measuring exactly what you have. Since we're headquartered right here on Emma Road, we walk the space, trace the natural-gas and venting route, and leave you a free written quote, usually inside an hour.
Two very different Asheville homes
The first thing we sort out is which Asheville you're in. In Montford, North Asheville, and around Biltmore Village, we're often looking at an original masonry opening that loses more heat than it makes — a sealed gas insert with a correctly sized liner turns that into a real heater while keeping the character. Newer South Asheville construction gives us a clean wall and open venting options, which opens the door to a clean-face gas unit or a modern wood design. We measure the firebox or the wall, check clearances for the mantel and surround, and confirm where an outlet lands.
Gas is close — the run still matters
You're on the natural-gas mains here, so fuel isn't the question it is out in the cabins. What we do trace is the route: how far the line has to travel from the meter to the hearth, and whether a sealed direct-vent pipe can exit a sidewall or roof instead of relying on an old chimney. Running or extending that gas line is licensed work in North Carolina — we pull the Buncombe County permit, meet the inspector, and pressure-test every line we run.
The showroom is minutes away
Because 629 Emma Rd is right in town, it's easy to stop in and judge the flame on real units burning before you decide anything. If backup heat matters to you after the outages the region saw, we'll talk about millivolt or battery-backup ignition that keeps a gas fireplace working with the grid down. The whole assessment is free and no-pressure. Call (828) 545-0525 to set it up.
Fireplace help in Asheville
We install and service fireplaces throughout Asheville and the rest of Buncombe County — we're headquartered right here.
Related questions
- How does the process of getting a fireplace quote work?
- Can I get a fireplace quote from photos, or is a site visit required?
- What should be included in a fireplace installation quote?
- Do I need an appointment to visit a fireplace showroom?
- What does the whole process look like from showroom visit to finished installation?