What should I do if there's a propane shortage during a cold snap?
In Asheville, most in-town homes — Montford, West Asheville, North Asheville — run on the natural-gas main, so a propane shortage never touches them. If you're one of the properties on the city's higher edges heating with propane, call your supplier now, get on the delivery schedule, and lean on your fireplace to zone-heat while the cold snap runs.
Who this actually hits in town
Asheville's core sits on natural gas, which is why a propane pinch is mostly a fringe problem here — the homes affected are the ones tucked up the ridges above the main's reach, still on a buried tank. If that's you, the fix is scheduling, not panic: confirm your next drop before the tank falls below a comfortable cushion, because letting it hit empty turns a simple refill into a leak-and-pressure test plus a relight on every appliance. At 2,134 feet our cold snaps like to arrive late — nighttime lows sit in the 20s well into early spring — so don't assume you're past the danger once January's over.
We're right here on Emma Rd
Being headquartered at 629 Emma Rd means we can reach an Asheville no-heat call quickly, and it's worth understanding that the propane side and the appliance side are two different jobs. Your supplier owns the tank, the fill, and the delivery route. We own what's downstream of it — right-sizing the fireplace so it delivers real supplemental heat, confirming the regulator and gas train are set for LP, and making sure a direct-vent or millivolt unit can carry the room you live in when you drop the central thermostat. If your setup soots or short-cycles on propane, that's a conversion or pressure issue, not a supply one. Call (828) 545-0525.
Fireplace help in Asheville
We install and service fireplaces throughout Asheville and the rest of Buncombe County — we're headquartered right here.
Related questions
- Can natural gas service be interrupted in extreme cold?
- Can propane freeze or stop flowing in very cold weather?
- At what tank percentage should I schedule a propane refill?
- What happens to my gas fireplace when the propane tank runs empty?
- Why does propane cost more in winter, and can I lock in a price?