Where can I find the log placement diagram for my gas fireplace?
Your log placement diagram lives in the owner's manual that came with the fireplace — usually a dedicated page showing the exact position for each numbered log. Lost the manual? It's almost always downloadable from the manufacturer's website by model number, or we can pull the correct diagram for your Napoleon, Heat & Glo, or Real Fyre set.
Start with the manual
The single most reliable source is the installation and operation manual packed with the unit. Log sets ship with each log numbered or lettered, and the manual shows a top-down diagram matching those numbers to slots on the grate or burner pan. On a vented Real Fyre Charred American Oak set, that layout isn't decorative — it's engineered so the flame licks the logs the way the design intends without pushing carbon where it doesn't belong.
No manual? Find it by model number
If the paperwork is long gone — the usual story in a home you just bought — you can almost always download the exact manual as a PDF from the manufacturer's site. The catch is you need the model number, not just the brand. On most gas fireplaces it's printed on a metal rating plate behind the lower louver, on the frame, or inside the control cavity. We keep documentation on the brands we install — Napoleon, Heat & Glo, Kozy Heat, Valor, Mendota, Majestic — so a call to (828) 545-0525 usually gets you pointed to the right page.
When the diagram matters most
Log placement looks casual and isn't. On vent-free sets especially, positions are tied to how the burner and the oxygen-depletion sensor were certified — move a log off its mark and you can start making soot or nuisance shutdowns. If your logs got shuffled during cleaning and you're not confident putting them back, we'd rather set them correctly during an annual service than have you guessing. Getting it right is exactly what a tune-up covers.
How we can help
Related questions
- How do I put gas logs back in the correct position after cleaning?
- Does the position of gas logs really matter?
- What happens if gas logs are positioned incorrectly?
- Can I rearrange my gas logs to change how the flames look?
- How often should a gas fireplace be serviced?
- Do gas fireplaces really need to be serviced every year?
Still deciding? Talk to a real installer.
Free assessments across Western North Carolina — no pressure, straight answers.