Which fireplace problems can I safely fix myself and which need a technician?
In Canton, where Pigeon River flooding has water-damaged hearths and gas appliances, the safe-DIY answer comes with a warning: if your unit took on water, do not relight it — swap batteries and check the switch on undamaged units only. Flood-exposed valves, controls, and gas connections must be inspected before use. That inspection is licensed work, and it's exactly our lane.
After high water, don't relight — inspect
Canton sits on the Pigeon River valley floor, and recent flooding left many mill-town homes with hearths and gas appliances that took on water. Here's the part that matters: a gas valve, control board, or pilot assembly that's been submerged can look fine and still be unsafe. Don't relight a flood-exposed unit to 'test' it — corroded internals and compromised gas connections need a technician's inspection first, and that's licensed work in North Carolina.
On units that stayed dry, the ordinary self-serve list still applies: remote and receiver batteries, the wall switch, the shutoff position, and cleaning cool glass.
Damp valleys, Haywood County permits
Even setting the flood aside, Canton's valley-floor fog and dampness rust dampers and chimney caps earlier than you'd expect, so seized dampers and corroded metal are common local calls — none of them a caulk-and-hope fix. When we replace or reconnect a gas appliance, we permit it with Haywood County and meet the inspector, which protects your insurance on a rebuilt home.
Before you strike a flame
Canton is about 20 minutes west of our Asheville showroom. If your fireplace saw water or won't light after the off-season, call (828) 770-8079 — and if you ever smell sulfur, leave the house and call from outside.
Fireplace help in Canton
We install and service fireplaces throughout Canton and the rest of Haywood County.
Related questions
- Nothing happens when I flip the switch on my fireplace — where do I start troubleshooting?
- Do gas fireplaces have batteries, and can dead batteries stop the fireplace from working?
- How do I relight the pilot light on my gas fireplace?
- Can I replace a fireplace wall switch with a regular light switch?
- Why does my fireplace smell like rotten eggs even when it's off?

