Which fireplace problems can I safely fix myself and which need a technician?
In Canton, where Pigeon River flooding has water-damaged hearths and gas appliances, the safe-DIY answer comes with a warning: if your unit took on water, do not relight it — swap batteries and check the switch on undamaged units only. Flood-exposed valves, controls, and gas connections must be inspected before use. That inspection is licensed work, and it's exactly our lane.
After high water, don't relight — inspect
Canton sits on the Pigeon River valley floor, and recent flooding left many mill-town homes with hearths and gas appliances that took on water. Here's the part that matters: a gas valve, control board, or pilot assembly that's been submerged can look fine and still be unsafe. Don't relight a flood-exposed unit to 'test' it — corroded internals and compromised gas connections need a technician's inspection first, and that's licensed work in North Carolina.
On units that stayed dry, the ordinary self-serve list still applies: remote and receiver batteries, the wall switch, the shutoff position, and cleaning cool glass.
Damp valleys, Haywood County permits
Even setting the flood aside, Canton's valley-floor fog and dampness rust dampers and chimney caps earlier than you'd expect, so seized dampers and corroded metal are common local calls — none of them a caulk-and-hope fix. When we replace or reconnect a gas appliance, we permit it with Haywood County and meet the inspector, which protects your insurance on a rebuilt home.
Before you strike a flame
Canton is about 20 minutes west of our Asheville showroom. If your fireplace saw water or won't light after the off-season, call (828) 545-0525 — and if you ever smell sulfur, leave the house and call from outside.
Fireplace help in Canton
We install and service fireplaces throughout Canton and the rest of Haywood County — just 20 minutes west from our Asheville-area showroom.
Related questions
- Nothing happens when I flip the switch on my fireplace — where do I start troubleshooting?
- Do gas fireplaces have batteries, and can dead batteries stop the fireplace from working?
- How do I relight the pilot light on my gas fireplace?
- Can I replace a fireplace wall switch with a regular light switch?
- Why does my fireplace smell like rotten eggs even when it's off?

