What is Regency's warranty on fireplaces and stoves?
Regency backs its fireplaces and stoves with a limited lifetime warranty on the core components — the firebox and castings — with shorter coverage on wearing parts like glass, gaskets, blowers, and electronics. Exact terms vary by model and are on the manufacturer's warranty card. Every unit we install also carries our own workmanship guarantee. Call (828) 545-0525.
The short version
Like most premium hearth brands, Regency structures its coverage in tiers. The parts that should never fail — the firebox and the steel or cast components — carry a limited lifetime warranty. Wearing and electronic parts — glass, door gaskets, blowers, valves, ignition modules, paint and plating — are covered for shorter periods. That's normal and sensible: a firebox is a lifetime part, a blower motor is a wear part. We won't quote you exact year figures here because they vary by model and get updated; the authoritative source is the warranty card that ships with your specific unit, and we'll walk you through it.
What warranties usually don't cover
A few things to know before you assume you're covered. Manufacturer warranties generally require professional installation to code — DIY or unlicensed gas work can void the whole thing, which in North Carolina is a real risk since gas connection is licensed work anyway. They typically cover parts, not the labor to install them, after the first year. And they assume the unit is maintained — skipping annual service can be grounds to deny a claim. Discoloration, glass thermal breakage, and damage from wrong-fuel or improper operation are common exclusions.
Where our guarantee comes in
The manufacturer covers the appliance; we cover the work. Every Regency we install is backed by the manufacturer's limited warranty plus Steady Flame's own workmanship guarantee, and because we're an authorized dealer, warranty service goes through us — no arguing with a call center. If something's covered, we handle it. Register your unit with Regency after install to keep coverage clean, and call (828) 545-0525 with any warranty question.
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