Where can I get replacement parts for a Regency fireplace or stove?
Straight through us. Steady Flame is an authorized Regency dealer, so we source genuine OEM Regency parts directly from the factory channel — whether it's a gas insert, a wood stove like the Cascades F1500, or the Grandview wood fireplace. We diagnose first, because a gas or wood unit's fix is often an inexpensive part.
Authorized-dealer parts, not guesswork
Being an authorized Regency dealer means we have a direct factory parts line — not a scavenger hunt across third-party sellers. That covers valves, thermopiles, pilots, blowers, door gaskets, firebrick, baffle boards, and the EPA combustion components on the wood units.
Genuine OEM parts also keep the manufacturer's warranty intact, which off-brand substitutes can quietly void. On a serious wood burner especially, the right baffle or gasket is the difference between a clean overnight burn and a leaky, inefficient one.
Gas and wood fail differently
A gas Regency tends to need millivolt or IPI ignition parts, and the most common 'it won't start' call is a pilot clogged with off-season spiders and dust — a cleaning, not a new valve.
A wood Regency like the Grandview or Cascades is a different beast: gaskets, firebrick, baffles, and glass are wear items from real burning, and they get replaced on a maintenance rhythm. Either way it's the same licensed shop — and gas work is never DIY in North Carolina.
Most repairs, one visit
We carry the common Regency parts on the truck, so the majority of repairs get finished the same day rather than stretching into a parts-order wait. There's a $125 diagnostic to identify the fault, and it's quoted upfront — no mystery charges.
Book service at (828) 545-0525, ideally in late summer before you're leaning on the heat.
How we can help
Still deciding? Talk to a real installer.
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