Where can I get replacement parts for a Regency fireplace or stove?
Mars Hill splits two ways, and so does its Regency parts work. Around the university, rentals want easy-use gas units, so pilots, thermopiles, and ignition modules. Out in Spring Creek and Gabriels Creek, homes run propane or wood. As your authorized dealer we source genuine OEM for both from the factory line, diagnosing before we quote.
Easy-use gas near the university
The rentals and homes around Mars Hill University lean toward simple, reliable gas Regency fireplaces that light with the flip of a switch. When they do not, the fault is almost always electronic or a fouled pilot: an IPI ignition module, a weak thermopile, or a burner clogged over the off-season. These are inexpensive fixes, and genuine OEM parts keep a landlord's warranty intact instead of a bargain part quietly voiding it. For a rental, a part that lasts beats a part that is cheap.
Propane and wood out in the valleys
Spring Creek, Gabriels Creek, and Forks of Ivy are rural and off the main, so it is propane and wood Regency country out there. Propane needs its own orifices and pressures; wood units like the Cascades F1500 wear gaskets, firebrick, baffles, and glass on a burning rhythm. Mars Hill is one of the colder spots we serve, so those wood units run long and wear accordingly, and genuine OEM keeps the clean overnight burn intact.
A landlord near the university does best with a pre-semester service on the rental units, so a cold snap during class weeks does not turn into a run of emergency calls. We stock the common Regency parts, quote the fault upfront, and back every repair with the manufacturer's warranty plus our own workmanship guarantee. Out in the rural valleys, a wood Regency is real grid-independent heat, which matters when Spring Creek loses power in a storm.
Madison County, licensed and stocked
Connecting propane or a gas insert is licensed work, so we permit with the county and pressure-test, because a handyman legally cannot in North Carolina. Thirty minutes north, with common parts on the truck for a one-visit fix. Call (828) 545-0525.
Fireplace help in Mars Hill
We install and service fireplaces throughout Mars Hill and the rest of Madison County — just 30 minutes north from our Asheville-area showroom.