Where can I get replacement parts for a Napoleon fireplace?
Brevard sits in propane country, and a Napoleon set up for LP uses different orifices and pressures than a natural-gas unit - so genuine, fuel-matched parts matter here. Call (828) 545-0525 with your model number; as an authorized Napoleon dealer we bring the correct LP valve, igniter, or burner and install it. No parts counter, no online order.
Propane changes the part
Propane burns hotter per unit than natural gas and runs at its own pressure, so a Napoleon in the Connestee Falls cabins or a downtown Brevard home carries LP-specific orifices and a valve calibrated for it. Drop in a natural-gas part or a universal look-alike and you get sooting, sputtering, or worse - you'll smell it and see it on the glass. Being an authorized dealer lets us match the factory LP component to your exact model instead of guessing at a substitute, which is why we never wing it on the fuel setup.
Eighty inches of rain, and what it corrodes
Transylvania's rainfall is brutal on the metal parts a fireplace can't do without. Moisture creeping down a chimney chase or up from a damp crawl space rusts snap discs, seizes blower motors, and corrodes the thermocouple until the pilot won't hold. Brevard's wet season runs March through June, so we often find a corroded part months before the owner would have. When one fails, we check the whole run for corrosion so you're not back on the phone in three weeks, and every price is quoted before work starts. Sherwood Forest and Pisgah Forest homes tucked in the tree canopy hold moisture longest, so we pay extra attention to the blower housing and burner tray there for early rust.
Fuel-side work is licensed in NC
Swapping an LP valve is licensed gas work, and we permit it with Transylvania County when the job calls for it. We won't publish DIY gas steps or leave a propane connection unproven. Permitted, pressure-tested work is also what protects your home sale and insurance down the line. Call (828) 545-0525 and we'll bring the right propane-matched Napoleon part.
Fireplace help in Brevard
We install and service fireplaces throughout Brevard and the rest of Transylvania County — just 40 minutes southwest from our Asheville-area showroom.