Will the installers show me how to operate my new fireplace before they leave?
Yes — a hands-on walkthrough is standard before we go. We show you the remote or wall switch, how to light and shut it down, how the battery-backup or millivolt ignition works if the power's out, and how to run the blower and flame height, plus the basics of safe operation and seasonal care. You'll run it yourself before we leave.
What we cover with you
Every unit operates a little differently, so we don't just hand you a manual and go. We walk you through ignition — the remote, the wall switch, or the app on units like a Majestic with IntelliFire Touch — then flame height, the blower, and how to shut it down properly for the season. We point out the honest safety notes too, chiefly that the glass front gets genuinely hot and stays hot for a while after you turn it off, which matters in homes with kids or pets.
The outage piece we make sure you know
If you bought gas for backup heat — and after Helene, a lot of WNC folks do — we make certain you know how to get that heat when the grid's down. On a millivolt unit like a Valor H5 or a Napoleon with battery-backup ignition, that means lighting it without wall power, and we have you practice it before we leave rather than learning it by flashlight during the next outage. That single skill is the whole reason many of these fireplaces get bought.
After we're gone
You'll keep the quick-start notes and manual in the paperwork we hand over, so nothing rides on memory. We also flag the one maintenance habit that keeps these units reliable: a service once a year, late summer or early fall before you're depending on it — because over the off-season, spiders and dust famously clog the pilot assembly and burner orifices, and that's the number-one no-heat call we get every fall. Anything comes up, call (828) 545-0525.
Related questions
- What happens on fireplace installation day?
- Can I use my new fireplace the same day it's installed?
- What paperwork should I keep after my fireplace is installed?
- What follow-up should I expect if something doesn't work right after my fireplace is installed?
- Do I need to be home during my fireplace installation?
- How long does a gas fireplace last?
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