Do fireplace stores install what they sell, or do I have to find my own installer?
In Asheville, we do both — Steady Flame sells fireplaces and installs them with our own licensed crew, and our showroom sits right here at 629 Emma Rd. A big-box store hands you a boxed unit and wishes you luck finding someone to connect it to gas, which under North Carolina law is the licensed part most buyers underestimate.
The showroom and the crew are the same company
Because Asheville is home base, the people who show you a Napoleon Ascent or a Heat & Glo 6000CLX burning on our floor are the same team that measures your room, runs the gas line, and pulls the Buncombe County permit. There's no handoff to a stranger, no "you'll have to find your own installer" once the sale closes.
That matters most a year later. When a pilot needs adjusting or the glass wants cleaning, one number covers it — not a finger-pointing loop between the seller and whoever hooked up the fuel.
Montford masonry vs. South Asheville new builds
Asheville's housing splits two ways, and both need a licensed hand. The original masonry fireplaces in Montford and North Asheville often want a sealed gas or wood insert with a correctly sized liner — technical work a furniture showroom can't touch. The clean-face and linear looks going into South Asheville construction need a proper direct-vent path and gas supply.
A retailer can sell either box. Connecting it to the natural-gas mains, permitting it, and meeting the inspector is our lane and no one else's.
See it, then have us install it
The advantage of a hometown showroom is simple: stand in front of two units with the burners lit, pick the one that's right for your room, and have the same company handle the appliance, venting, gas line, permit, and workmanship guarantee. No scavenger hunt.
Come by 629 Emma Rd, or call (828) 545-0525 for a free in-home assessment.
Fireplace help in Asheville
We install and service fireplaces throughout Asheville and the rest of Buncombe County — we're headquartered right here.
Related questions
- Should I buy a fireplace from a specialty showroom or a big-box store?
- Will fireplace installers install a unit I bought somewhere else?
- Is it OK to buy a fireplace online and hire someone local to install it?
- How do I know if a fireplace installer is qualified?
- Who should install a gas fireplace — a plumber, an HVAC company, or a fireplace store?