Should I set up automatic propane delivery or stay on will-call if I use my fireplace a lot?
Inside Asheville proper, most homes run on the natural-gas main, so there's no tank to fill and no auto-versus-will-call choice to make. If you're in one of the pockets off the main on a propane tank and you burn a lot, choose automatic delivery — will-call leaves you watching a gauge and risking a run-out.
Most of the city never faces this question
Natural gas runs the mains through Montford, West Asheville, North Asheville, and Biltmore Village, and a metered utility refills itself invisibly — no gauge, no schedule, no decision. If that's your house, the whole auto-versus-will-call debate simply doesn't apply to you.
But not every Asheville address is on the main. Older lots on the city's edges and some newer South Asheville builds sit on buried propane, and those are the homes this question is actually written for.
For the propane pockets, lean automatic
Heavy winter use here means real burn — elevation keeps nighttime lows in the 20s well into early spring, so a fireplace you rely on runs a lot of hours. Automatic delivery uses your usage history against how cold it's actually been and tops the tank off before you drop low.
Will-call rarely comes out cheaper, and it hands you the whole job: read the gauge, judge the pace, call in time. Miss it once and you're the one waiting when the whole county's calling at once.
We're right up the road on Emma Road
Being headquartered at 629 Emma Rd, we know which Asheville streets are on gas and which are on LP. If a will-call tank runs empty, air gets into the line and NC code requires a leak and pressure test before we relight — that's licensed gas work, our lane and not the delivery driver's. Call (828) 545-0525.
Fireplace help in Asheville
We install and service fireplaces throughout Asheville and the rest of Buncombe County — we're headquartered right here.
Related questions
- At what tank percentage should I schedule a propane refill?
- How do I check how much propane is left in my tank?
- What happens to my gas fireplace when the propane tank runs empty?
- Do I need to relight the pilot after a propane refill?
- Does the system need a leak or pressure test after running completely out of propane?

