Where can I get replacement parts for a Napoleon fireplace?
Mars Hill splits between easy-use gas fireplaces near the university and propane or wood out in the rural valleys - and genuine Napoleon parts for either come through us at (828) 545-0525. As an authorized Napoleon dealer we bring the fuel-matched igniter, valve, blower, or receiver for your model and install it. Nothing ships, nothing sells over a counter.
Easy-use gas near campus
Around Mars Hill University, landlords and owners pick Napoleon gas fireplaces for the same reason Hendersonville retirees do - flip a switch, heat, done - and demand peaks with the academic year. When that simplicity fails it's usually a small electronic part: the remote receiver, the ignition module, or weak backup batteries. Genuine Napoleon components keep the flip-a-switch reliability that made the fireplace worth having, and we stock those small parts so a landlord isn't waiting on a shipment while a lease unit sits cold at the start of a semester.
Propane out in the valleys
Head into Spring Creek and Gabriels Creek and homes run on propane or wood, so a Napoleon out there is set for LP's hotter burn and needs propane-matched orifices and valves - not a natural-gas part off a shelf. Mars Hill is one of the colder spots we serve, so a rural Napoleon runs a long, hard season and earns its yearly service. At this elevation the fireplace works long hours, so we also clear the off-season dust and webbing from the pilot and burner while we're in there. Forks of Ivy and the outlying valley homes run longest and coldest, so we treat their yearly service as the moment to replace a part that's clearly near its end rather than wait for a January failure.
Licensed gas, Madison County permit
Swapping a propane valve or burner is licensed work in North Carolina, permitted with Madison County when the job requires it, and coordinated with your propane supplier for the tank. A permitted repair also keeps a rental property square with its insurance if a claim ever comes up. Not a DIY project. Call (828) 545-0525.
Fireplace help in Mars Hill
We install and service fireplaces throughout Mars Hill and the rest of Madison County — just 30 minutes north from our Asheville-area showroom.