Where do I get replacement parts for a Dimplex electric fireplace, like flame motors or remotes?
In Arden, real Dimplex parts — flame motors, remotes, heater and LED assemblies — come through Glen Dimplex Americas' authorized service network, not a store shelf. Steady Flame services Buncombe County electric fireplaces just 15 minutes south of our Emma Road showroom, sourcing the exact part from your model and serial before we fit it.
From Biltmore Park suites to Royal Pines dens
Arden covers a lot of ground. There's the retail and office space around Biltmore Park, where an electric feature wall sets a mood with no gas and no venting, and there are the 1980s and '90s neighborhoods like Royal Pines and Skyland, where owners have dropped an electric insert into a tired, drafty open masonry fireplace for a low-fuss update. We service both, and it always starts with the model and serial number.
Those old open fireboxes pull heat right out of the room; an electric unit adds none of that draft. Worth knowing the heat-focused alternative for one of those masonry fireplaces is a sealed gas insert — we install both and can tell you which the room wants.
Model-specific parts, honest limits
Flame motors and remotes are tied to your exact revision, so we photograph the rating label and match the component through the Glen Dimplex channel before sourcing it. Genuine OEM keeps motors and heater elements inside the unit's electrical spec.
And the plain limit: electric is supplemental heat, around 5,000 BTU, that quits in an outage. If you want warmth that survives the grid going down, that's a gas or wood conversation. Call (828) 545-0525.
Fireplace help in Arden
We install and service fireplaces throughout Arden and the rest of Buncombe County — just 15 minutes south from our Asheville-area showroom.