Who should I call about a suspected gas leak — the gas company or a fireplace technician?
In Black Mountain, an active gas smell means the natural-gas utility's emergency line or 911 first — or your propane supplier if you're up in Montreat's wooded lots on LP — called from outside. They shut the supply off for free. Finding and repairing the leak is the second call: a licensed gas contractor, which is us.
Downtown gas, Montreat propane
Most of Black Mountain proper sits on natural-gas mains, but the heavily wooded lots up in Montreat and the outlying coves often run propane. It changes who you dial in an emergency — the natural-gas utility versus your propane company — but the drill is the same: everyone out, no switches or flames, then call from the yard. Whichever owns your supply responds any hour, sweeps with instruments, and shuts it off at the meter or tank at no charge.
Then the part they won't touch
The utility or supplier makes the house safe and stops there; the leak in your own piping or fireplace is yours, and North Carolina law makes that repair licensed gas-contractor work — not something the showroom or a general handyman can legally do. We isolate the run, hold it under test pressure, repair the fitting, retest, and pull the Buncombe County permit when the scope requires it so an inspector signs off and your coverage stays clean.
Fifteen minutes east of our shop
The Swannanoa Valley's morning inversions can leave Black Mountain 10 to 15 degrees colder than Asheville, so a hearth knocked out on a January night is worth answering fast — and at 15 minutes east, we can. Save (828) 545-0525 beside the utility or propane emergency number: supply first to make it safe, us second to make it right.
Fireplace help in Black Mountain
We install and service fireplaces throughout Black Mountain and the rest of Buncombe County — just 15 minutes east from our Asheville-area showroom.