Who should I call about a suspected gas leak — the gas company or a fireplace technician?
In Fairview, this is propane country — most of these wooded lots run LP and wood heat — so a gas smell means your propane supplier's emergency line, or 911, from outside the house. They shut the tank off at no charge. Then finding and repairing the leak is licensed gas-contractor work, and that's us.
Propane and wood, so your first call is the supplier
Fairview's large wooded lots out through Cane Creek Valley and Garren Creek lean on propane and wood heat, and there's little natural gas out this way. So if you smell gas, the emergency call goes to your propane supplier, not a utility — they answer around the clock, come out, sweep the area, and shut the tank down free. Get everyone outside first, leave switches and flames alone, and call from the driveway. This is the one call a hearth company can't make for you; we don't own the tank.
The repair on your side, done right
Your propane supplier owns the tank and usually the regulator, but the piping to your fireplace is yours — and finding and fixing a leak there is licensed gas-contractor work under North Carolina law. We trace it with an electronic detector, pressure-test the run with a manometer, make the repair, retest, and pull the Buncombe County permit when the scope requires it, so the work is documented and your insurance stays clean.
While we're out, a word on the wood side
Wood heat is popular here, and creosote buildup is the leading cause of chimney fires without a fall sweep — a separate risk from a gas leak, but the same reason to keep a licensed hearth crew on call. Save our 24/7 line, (828) 545-0525, next to your propane supplier's emergency number. Fairview is 15 minutes east of our Asheville showroom.
Fireplace help in Fairview
We install and service fireplaces throughout Fairview and the rest of Buncombe County — just 15 minutes east from our Asheville-area showroom.