Who should I call about a suspected gas leak — the gas company or a fireplace technician?
In Canton, where recent flooding soaked hearths and gas appliances across the Pigeon River valley, a fresh gas smell is doubly worth taking seriously: get out and call the natural-gas utility's emergency line, your propane supplier, or 911 from outside. They shut it off free. Then a licensed gas contractor — us — finds and repairs the leak.
Flood-touched gas connections deserve extra caution
Canton knows what water does to a house. When the Pigeon River came up, it left behind hearths and gas appliances with corroded connectors, silted valves, and fittings that can weep gas long after everything looks dry. So if you smell gas here, treat it as the emergency it is — everyone outside, no switches or flames — and from the yard call whoever owns your supply: the natural-gas utility or your propane company, both around the clock, or 911. They sweep the area and shut the gas off at the meter or tank at no charge.
Why the second call is a licensed one
The utility or supplier makes the house safe but won't repair a thing past the meter or tank — and after flood exposure, that repair is not a wait-and-see. Under North Carolina law, finding and fixing a leak in your piping or appliance is licensed gas-contractor work. We trace it with an electronic detector, put the run under test pressure, replace corroded components, retest, and — critical on any flood-affected system — inspect every gas connection before we relight. When the scope requires it, we pull the Haywood County permit.
Have both numbers ready
Valley-floor fog and damp keep working on gas hardware here long after a flood, so keep our 24/7 line, (828) 545-0525, saved next to the utility or propane emergency number. Supply company first to make it safe; us second to make it right. Canton is 20 minutes west of our Asheville showroom.
Fireplace help in Canton
We install and service fireplaces throughout Canton and the rest of Haywood County — just 20 minutes west from our Asheville-area showroom.