Who should I call about a suspected gas leak — the gas company or a fireplace technician?
In Candler, fuel is split — older Hominy Valley homes run propane while newer Enka-Candler subdivisions reach natural gas — so a gas smell means calling whichever owns your supply: your propane company or the utility, or 911, from outside. They shut it off free. Then a licensed gas contractor, us, finds and repairs the leak.
Know your fuel before the emergency, not during it
Candler sits right where the propane country of Hominy Valley and Sand Hill meets the natural gas reaching newer subdivisions. It's worth knowing today which one feeds your house, because it decides who you call the moment you smell gas. Either way: everyone out without touching switches or flames, then from outside dial your propane supplier or the natural-gas utility — both answer around the clock — or 911. They sweep the area and shut the gas off at the tank or meter at no charge.
The clean-burning bowl, and the licensed repair
Hominy Valley's natural bowl traps air, which is part of why sealed, clean-burning appliances suit Candler — and why a leak is worth resolving properly, not patching. Once the supply is off and safe, the leak on your side is licensed gas-contractor work under North Carolina law. We trace it with an electronic detector, pressure-test the run with a manometer, make the repair, retest, and pull the Buncombe County permit when the scope requires it.
Where your responsibility begins
On propane the supplier owns the tank and regulator; on natural gas the utility owns up to the meter. Everything downstream is yours — and ours to repair. Save (828) 545-0525 next to your supplier's emergency number. Candler is 15 minutes west of our Asheville showroom.
Fireplace help in Candler
We install and service fireplaces throughout Candler and the rest of Buncombe County — just 15 minutes west from our Asheville-area showroom.