How often should vented gas logs be serviced?
Once a year, before the heating season — and since we're headquartered on Emma Rd in West Asheville, getting a tech to your vented log set is a short hop across town. Asheville homes run on natural-gas mains, yet the burner, pilot, valve, and the open flue above all still need an annual cleaning and safety check, decorative flame or not.
City mains, century-old fireboxes
Most hearths from West Asheville to the South Asheville corridor tie straight into the natural-gas lines under the streets, so your vented logs never lack for fuel. The set is built purely for the look — a full, showy flame that runs with the damper open while most of the warmth drifts up the flue — but there's nothing decorative about the plumbing beneath it. Across a warm-weather layoff, cobwebs and grit collect in the pilot hood and burner ports, and that's exactly what kills ignition on the first cold night. One seasonal cleaning clears it before your first 20-degree Montford morning.
The chimney is part of the appliance
In Montford and North Asheville, a lot of vented log sets sit inside original masonry fireboxes and clay-lined flues built a hundred years ago. Because vented logs burn damper-open, that old chimney does real work — and a cracked liner, a seized damper, or a nest left behind over summer can push combustion byproducts back into the room. We check the liner, cap, and draft while we service the burner, and if your Real Fyre logs have gone dull grey we clean and reseat each one so a strayed log doesn't sooty the flame.
Easy to schedule from our backyard
Aim for late summer or early fall, ahead of the first real cold snap that books every mountain hearth crew solid. With the showroom minutes from most Asheville addresses, our trucks carry common gas-log parts and we wrap most tune-ups in a single visit. Service starts from $189 — call (828) 545-0525 to get on the calendar, and you're welcome to stop by 629 Emma Rd to see the sets on display.
Fireplace help in Asheville
We install and service fireplaces throughout Asheville and the rest of Buncombe County — we're headquartered right here.