Is it OK to buy a fireplace online and hire someone local to install it?
You can order a firebox online and hire a local hand to set it, but in Asheville that rarely saves what people expect. Our showroom is right here at 629 Emma Rd, and the fireplace still has to suit your home, since a Montford masonry opening and a clean-face gas unit in a new South Asheville build are different problems a web page can't size.
Two Ashevilles, two fireplace problems
The city's housing stock pulls in two directions. Historic Montford and North Asheville homes carry original masonry fireplaces with real chimneys, while newer South Asheville construction is built for clean-face gas and modern linear designs. A model that photographs well online can be wrong for a masonry chase or oversized for the room. Natural gas runs along Asheville's mains, so most homes here can take a sealed direct-vent unit, but the orifice, the vent path, and the clearances are decided by your actual walls, not a listing. We measure before anyone orders anything.
The coverage you'd be betting against
The brands we carry, Napoleon, Heat & Glo, and Regency, tie their warranties to purchase and installation through an authorized dealer. Buy the same-looking box from a third-party site and that limited lifetime warranty can be void from the day it arrives. On an appliance that burns gas and lives inside your wall for decades, a sticker discount is a thin reason to give up the manufacturer's backing before the pilot is ever lit.
One licensed company, ten minutes away
In North Carolina, running or extending a gas line is licensed work, and a website with a delivery driver legally can't connect it to fuel. We supply the fireplace, run and pressure-test the line, pull the Buncombe County permit, and meet the inspector, all under one roof. If your heart's set on a specific model, call (828) 545-0525, since chances are we carry it or something close, and you're welcome at the 629 Emma Rd showroom to see it lit. For repairs, we service every major brand no matter where it came from.
Fireplace help in Asheville
We install and service fireplaces throughout Asheville and the rest of Buncombe County — we're headquartered right here.
Related questions
- Will fireplace installers install a unit I bought somewhere else?
- Should I buy a fireplace from a specialty showroom or a big-box store?
- Are the fireplaces sold at big-box stores the same quality as showroom brands?
- Is the warranty different if I buy a fireplace online instead of from a dealer?
- Do fireplace stores install what they sell, or do I have to find my own installer?