Where can I get replacement parts for a Kozy Heat fireplace?

Fifteen minutes east, parts on the truck

Black Mountain sits on the natural-gas mains, so most Kozy Heats here are NG, the Chaska 25L insert in older downtown masonry or a direct-vent unit in newer construction. Because we are so close, common blowers, thermocouples, and ignition parts usually ride on the truck, and most repairs close the same visit rather than waiting on an order.

The Swannanoa Valley inversions push winter mornings ten to fifteen degrees colder than Asheville, and the heavily wooded, shaded lots around Montreat stay cool and damp. Cold, hard-cycling starts wear ignition parts, and that damp air is tough on metal, so a serial-matched OEM part beats a generic substitute that will not sit right.

Those wooded lots up toward Montreat and Ridgecrest also drop leaves and debris onto caps and vent terminals, which can choke a direct-vent unit's intake and make it read like a failing ignition part when the real culprit is airflow. We check that too before condemning a component, so you are not paying for a part the fireplace never needed, and the fix actually holds through the winter.

The plate is behind the louver

Find the rating plate behind the lower louver or in the control access near the valve, and send a photo of it and the failed part. That is all we need to pull the exact OEM component for your model.

Diagnosis, the part, and the installation all come from one licensed gas contractor, no separate trades. Bought your fireplace somewhere else? We service it and every major hearth brand. Call (828) 545-0525.