Where can I get replacement parts for a Kozy Heat fireplace?
Through a Kozy Heat dealer — which is us. Kozy Heat is a dealer-supported, American-made brand (built by Hussong Manufacturing in Minnesota), so parts come through its dealer network rather than a store shelf or a website. Give us your model and serial off the rating plate and we'll source the correct OEM part and install it.
Kozy Heat is a dealer-supported brand
Like most quality hearth makers, Kozy Heat doesn't sell parts to the public off a store shelf — support runs through its dealers, by design. That keeps the right OEM part matched to the right unit and installed by someone who knows the appliance. Kozy Heat is built by Hussong Manufacturing up in Minnesota, and that made-in-America supply chain is part of why parts stay dependable and available.
We carry Kozy Heat in our Asheville showroom — the Springfield 36 direct-vent and the Chaska 25L insert — so their parts, specs, and quirks are familiar territory for our techs. Whether it's a blower, a gas valve, an ignition component, a thermocouple, or the glass, we identify it from your model and serial and get the correct piece.
What we'll need from you
Pull the model and serial number off the rating plate — on a Kozy Heat it's typically behind the lower louver or inside the control-access area near the valve. A clear photo of that plate and of the failed part speeds everything up.
If it's the standard blower on a Chaska insert or a common valve or ignition part, that's usually a quick, inexpensive fix. If it's a model-specific glass panel or decorative front, we'll confirm availability and price before you commit to anything — no surprises.
One accountable company, warranty or not
Kozy Heat builds cold-climate performers meant to run hard through a mountain winter, so most Kozy Heat service turns out to be a common part and quick labor, quoted upfront. We handle the diagnosis, the OEM part, and the installation as a single licensed company — no stitching the job across a parts counter and a handyman.
And if you didn't buy the unit from us, that's fine: we service all major hearth brands. Call (828) 545-0525 or bring its details by the showroom.
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