Where can I get replacement parts for a Kozy Heat fireplace?
In Brevard, parts run through us, your Kozy Heat dealer, since Hussong Manufacturing supports these Minnesota-built units through dealers rather than a store shelf. Out here in Transylvania County's propane country, the common Kozy Heat is the Springfield 36 direct-vent running on LP, so we source its propane-specific orifices, valve, and ignition parts to match your exact model and serial.
Propane parts are not natural-gas parts
Brevard's downtown homes and the cabins out toward Connestee Falls and Sherwood Forest largely burn propane, and an LP Springfield 36 uses different orifices and operates at different pressures than the natural-gas version of the same fireplace. Order the NG part for a propane unit and it soots and underperforms, so we always confirm fuel from the serial before we source anything.
If a repair turns into gas-line or regulator work, or a fuel conversion, that crosses into licensed territory. We pull the permit with Transylvania County and pressure-test the line, the part a showroom or handyman legally cannot touch.
Wet country is hard on metal
Brevard collects 80-plus inches of rain a year, and that moisture cracks crowns, spalls brick, and rusts dampers and firebox hardware, especially in the crawl spaces and chimney chases where damage hides. When we come for a part we also look for corrosion that could be the real cause behind a fussy pilot or a failing blower.
We are about 40 minutes southwest, so a photo of the rating plate and the failed part lets us arrive with the correct OEM piece.
Before winter, not during it
Brevard's damp, cold winters mean a marginal pilot or a fading blower tends to fail on the coldest night rather than a mild one. Booking a part or a tune-up in late summer, before you are leaning on the fireplace, is the honest way to avoid an emergency. We keep a 24/7 line for the no-heat calls that still happen, and one licensed company covers diagnosis through install. We service every major hearth brand. Call (828) 545-0525.
Fireplace help in Brevard
We install and service fireplaces throughout Brevard and the rest of Transylvania County — just 40 minutes southwest from our Asheville-area showroom.