Where do I get replacement parts for a Dimplex electric fireplace, like flame motors or remotes?
For a Fletcher Dimplex — residential or in a commercial space — replacement parts route through Glen Dimplex Americas' authorized service network rather than retail. Steady Flame services Henderson County electric fireplaces, matches the part to your model and serial, and handles the swap, a 20-minute run south of our Asheville showroom along the I-26 corridor.
Offices, lobbies, and feature walls
Fletcher's airport-area and I-26 commercial demand runs ahead of the surrounding residential, and for a lobby, waiting room or office feature wall, a linear electric like the IgniteXL is an easy call — dramatic flame with no gas, no venting and no combustion to manage in a commercial space. We service those units the same way we install them, straight from the model and serial number.
The 1990s subdivisions here came with builder-grade fireplaces, and some owners have swapped in electric for a cleaner look. When the motor or remote on one of those fails, the part is model-specific — worth confirming against the Glen Dimplex catalog before it's sourced, not guessed at with a 'universal' replacement.
Genuine parts, straight repair-or-replace
OEM components keep motors, boards and heater elements within the unit's electrical spec. On an older commercial or builder-grade unit, an obsolete board can cost more than a straight replacement — and we'll tell you that plainly instead of running up a repair.
One caveat for a busy commercial floor: electric is supplemental warmth and it goes dark in an outage, so it isn't a heat-of-last-resort. For that, we'd talk gas or wood. Call (828) 545-0525.
Fireplace help in Fletcher
We install and service fireplaces throughout Fletcher and the rest of Henderson County — just 20 minutes south from our Asheville-area showroom.