Where do I get replacement parts for a Dimplex electric fireplace, like flame motors or remotes?
In Leicester, genuine Dimplex parts — flame motors, remotes, heater elements — come through Glen Dimplex Americas' authorized service network rather than retail. Steady Flame services Buncombe County electric fireplaces 15 minutes west of our showroom, and on rural properties we check the circuit before adding load, all sourced from your model and serial.
A 1,500-watt heater is a real load out here
Leicester runs rural, and some of the remote properties up Sandy Mush and Newfound Road have limited electrical capacity to begin with. An electric fireplace pulls close to 1,500 watts on the heater — a genuine draw on an older panel or at the end of a long feeder. Before we fit a replacement heater element or motor, we make sure the circuit can carry it safely; a part that works but trips a marginal panel isn't a fix.
Most Leicester homes lean on propane and wood for real heat, and cold-air drainage runs these valleys 5 to 8 degrees below Asheville on clear nights. Electric here is a supplement and an ambiance piece — not a backup, since it's out the moment a rural line goes down, and rural lines are the last restored after a storm.
Right part, safe circuit
The flame motor and remote are model-specific, so we identify the revision from the rating label and match the component through the Glen Dimplex channel. Genuine OEM keeps the heater element within the unit's electrical spec — which matters even more where the panel's already stretched.
Bring us the model and serial and we'll source it and confirm the circuit in one visit. Call (828) 545-0525.
Fireplace help in Leicester
We install and service fireplaces throughout Leicester and the rest of Buncombe County — just 15 minutes west from our Asheville-area showroom.