Where do I get replacement parts for a Dimplex electric fireplace, like flame motors or remotes?
In Maggie Valley, Dimplex parts — especially remotes and flame motors, the two things rentals burn through fastest — come through Glen Dimplex Americas' authorized service network, not a retail shelf. Steady Flame services Haywood County electric fireplaces, sources the exact part from your model and serial, and installs it, 40 minutes west of our Asheville showroom.
Rental-grade wear
Maggie Valley runs on vacation rentals and cabins, and their fireplaces live a hard, uneven life — idle for weeks, then switched on and off a dozen times a week by guests. That cycling is tough on a flame motor, and handheld remotes disappear into couch cushions and checkout bags constantly. Both are model-specific, so a 'universal' guess usually costs you two orders; send us the model and serial and we get it right once.
At 3,000-plus feet this is propane country and one of the coldest spots we serve, but electric still has a real draw for a rental owner — there's no pilot for a guest to bungle and no fuel to run out mid-stay. Just remember it's supplemental warmth, and it's dark in an outage, which these cabins do experience.
Pre-season is the time
A unit that must light instantly for a check-in shouldn't be discovered dead the night guests arrive. Because we're 40 minutes out, we confirm the part against the Glen Dimplex catalog before the drive and, ideally, catch worn motors and missing remotes during a pre-season check.
Genuine OEM keeps everything within the unit's electrical spec. Bring us the model number and we'll handle it. Call (828) 545-0525.
Fireplace help in Maggie Valley
We install and service fireplaces throughout Maggie Valley and the rest of Haywood County — just 40 minutes west from our Asheville-area showroom.