Who should I call about a suspected gas leak — the gas company or a fireplace technician?
In Fletcher, on the natural-gas mains along the I-26 corridor, a gas smell means the utility's emergency line or 911 first — from outside, whether it's a home or a business — and the utility shuts the supply at the meter for free. Then finding and repairing the leak is our work as a licensed gas contractor.
Homes and businesses, same first call
Fletcher runs on natural gas, and it's a mix of 1990s subdivisions with builder-grade fireplaces and steady commercial development around the airport and Airport Road. Whether the smell is in a house or a storefront, the response is identical: get everyone out without touching switches or lighting anything, then call the utility's around-the-clock emergency number from outside, or 911. At a business, that means clearing staff and customers too. The utility rolls a crew any hour, sweeps the area, and shuts the gas off at the meter at no charge.
Then the licensed repair the utility won't make
The utility's job ends at the meter; the leak in your building's piping or a fireplace is yours to repair, and North Carolina law makes that licensed gas-contractor work — not a facilities handyman, not the showroom. We trace it with an electronic detector, pressure-test the run with a manometer, make the repair, retest, and pull the Henderson County permit when the scope requires it, so the inspector signs off and your coverage — commercial or residential — stays intact.
Keep it posted where staff can see it
For a Fletcher business, post the utility's emergency number and ours where any employee can grab them. Save our 24/7 line, (828) 545-0525, in that order behind the utility's. Fletcher is 20 minutes south of our Asheville showroom.
Fireplace help in Fletcher
We install and service fireplaces throughout Fletcher and the rest of Henderson County — just 20 minutes south from our Asheville-area showroom.