Who should I call about a suspected gas leak — the gas company or a fireplace technician?
In Hendersonville, call your natural-gas utility's emergency line or 911 the moment you smell gas — from outside — before you call anyone about the fireplace. The utility shuts the supply at the meter for free. Then a licensed gas contractor like us finds and repairs the leak on your side, because Henderson County natural gas ends at your meter.
Why the order matters for a quiet gas hearth
Many Hendersonville homes, especially in the retirement neighborhoods off Spartanburg Highway and around Mountain Home, run sealed, low-maintenance gas fireplaces that go months without a second look. When one finally develops a smell, the reflex is to call the installer — but an active odor is an emergency, not an appointment. Everyone outside, no switches touched, and from the driveway dial the utility's 24-hour number. They arrive any hour, sweep with instruments, and cut the gas at the meter at no charge.
The repair the utility won't make
Once it's safe, you're left with the gas off and a leak still somewhere in your piping or the fireplace itself — and Henderson County's clay-heavy soil is part of the story. Decades of settling shift foundations and stress the old fittings feeding a hearth. Repairing that is licensed gas-contractor work under state law, our lane. We locate it with an electronic detector, put the run under test pressure, make the fix, retest, and pull the Henderson County permit when the job requires it so the inspector signs off.
Two numbers on the fridge
Natural gas here means the utility owns everything up to your meter and you own every inch past it — including the line into a Laurel Park fireplace. Keep our 24/7 line, (828) 545-0525, next to the utility's emergency number: utility to make it safe, us to make it right. Hendersonville is 25 minutes south of our Asheville showroom.
Fireplace help in Hendersonville
We install and service fireplaces throughout Hendersonville and the rest of Henderson County — just 25 minutes south from our Asheville-area showroom.