Who should I call about a suspected gas leak — the gas company or a fireplace technician?
In Marshall, an active gas smell still goes to your fuel supplier first — the natural-gas utility or your propane company, or 911 — called from outside, and they shut it off free. Then finding and repairing the leak is our work as a licensed gas contractor, even on the tight, steep lots this town is known for.
Emergency response comes before access ever matters
Marshall's homes cling to steep hillsides, and its revitalized downtown is a row of narrow multi-story buildings built hard against the mountainside — but none of that changes the first move when you smell gas. Get everyone out without touching a switch or lighting anything, then from a safe spot outside call whoever owns your supply: the natural-gas utility or your propane supplier, both 24/7, or 911. They come out any hour, sweep the area, and shut the gas off at the meter or tank at no charge.
Tight lots are our problem to solve, not yours
Once it's safe, the leak on your side is licensed gas-contractor work under North Carolina law — and the awkward access that makes Marshall Marshall is exactly the kind of thing an experienced crew plans around. We trace the leak with an electronic detector, pressure-test the run with a manometer even where the piping threads through a cramped multi-story wall, repair it, retest, and pull the Madison County permit when the scope calls for it.
One order, two numbers
The French Broad gorge keeps Marshall cool and damp, hard on gas hardware over the years. Save our 24/7 line, (828) 545-0525, beside the utility or propane emergency number — supply company first to make it safe, us second to make it right. Marshall is 25 minutes north of our Asheville showroom.
Fireplace help in Marshall
We install and service fireplaces throughout Marshall and the rest of Madison County — just 25 minutes north from our Asheville-area showroom.