Who should I call about a suspected gas leak — the gas company or a fireplace technician?
In Swannanoa, where storm recovery has homes being rebuilt across the valley, a gas smell in a fresh or repaired system deserves fast action: everyone out, then call the natural-gas utility's emergency line or 911 from outside. They shut the supply off free. Finding and fixing the leak is then our job as a licensed gas contractor.
New gas lines need commissioning done right
Swannanoa is rebuilding — Grovemont, Bee Tree, the older masonry homes getting new life — and a lot of that work includes fresh gas piping and new fireplaces or stoves. A brand-new system that smells of gas usually points to a fitting that wasn't fully made up, and it's an emergency all the same. Get everyone out without touching switches, then from the yard call the utility's 24-hour number, or 911. They respond any hour, sweep with instruments, and shut the gas off at the meter at no charge.
The repair belongs to a licensed contractor
The utility makes the house safe and stops at the meter; the leak downstream is yours, and in North Carolina that repair is licensed gas-contractor work — which is also exactly who should have commissioned a new line in the first place. We trace it with an electronic detector, pressure-test the full run with a manometer, correct the fitting, retest, and pull the Buncombe County permit so an inspector signs off — the paperwork that protects a rebuilt home and its insurance.
Damp valley, quick response
Cold-air pooling and river-valley fog keep Swannanoa damp and hard on gas hardware. Save our 24/7 line, (828) 545-0525, next to the utility's emergency number — utility first, us second. Swannanoa is just 15 minutes east of our showroom.
Fireplace help in Swannanoa
We install and service fireplaces throughout Swannanoa and the rest of Buncombe County — just 15 minutes east from our Asheville-area showroom.