Who should I call about a suspected gas leak — the gas company or a fireplace technician?
In Sylva, a gas smell is your fuel supplier's emergency call first — the natural-gas utility if you're on a main, your propane company if you're not, or 911 — made from outside. They shut it off free. Then the leak on your side is licensed gas-contractor work: our job, not the landlord's handyman.
Rentals: the person who smells it must know who to call
Sylva and nearby Cullowhee are full of student and rental housing near WCU, often heavily used and inconsistently maintained — which means the person standing in a unit with a gas smell may be a tenant who has no idea what to do. The rule is simple and worth posting: everyone out, no switches or flames, and from outside call whoever owns the fuel — the natural-gas utility or the propane supplier, both around the clock, or 911. They shut it off at the meter or tank at no charge.
River damp is hard on old gas hardware
The Tuckasegee valley's cold-air drainage and river moisture rust dampers and degrade flue liners fast, and older gas fittings in Dillsboro's historic homes corrode right along with them. When a leak turns up, repairing it is licensed gas-contractor work under North Carolina law — not a task for a property manager's maintenance crew. We locate it with an electronic detector, put the run under test pressure, replace the corroded part, retest, and pull the Jackson County permit when the scope requires it.
Save the number, even 50 minutes out
Sylva is 50 minutes west of our Asheville showroom, so keeping our 24/7 line, (828) 545-0525, next to your supplier's emergency number matters even more — the supplier makes it safe fast, and we handle the repair right. Fuel company first, us second.
Fireplace help in Sylva
We install and service fireplaces throughout Sylva and the rest of Jackson County — just 50 minutes west from our Asheville-area showroom.