Who should I call about a suspected gas leak — the gas company or a fireplace technician?
In Waynesville, your first call for an active gas smell depends on your fuel — the natural-gas utility's emergency line if you're on a main, your propane supplier if you're on LP, or 911 either way — placed from outside. They shut it off free. Finding and fixing the leak afterward is licensed gas-contractor work, and that's us.
Know which supply feeds your house
Waynesville runs mixed: some homes sit on natural-gas mains, plenty of others — especially up toward Hazelwood and the higher lots — run propane. That matters at the emergency moment, because your first call goes to whoever owns the supply. Get everyone out without touching switches or flames, then from the yard call the natural-gas utility's 24-hour number or your propane company, or 911. They come any hour, sweep the area, and shut the gas off at the meter or tank — no charge.
At nearly 2,650 feet, don't leave it off long
Waynesville sits high and cold; the heating season here runs weeks longer than Asheville's, so a fireplace shut down mid-winter isn't a minor inconvenience. Once the utility or supplier has made the house safe, the leak is still in your piping or appliance — and under North Carolina law that repair is licensed gas-contractor work, not a job for the showroom or a handyman. We find it with a detector, confirm it holds under test pressure, repair, retest, and relight before we leave.
Haywood permits, our number saved
When the scope calls for it we pull the Haywood County permit and meet the inspector, so the work is documented and your insurance has nothing to question. Save our 24/7 line, (828) 545-0525, right beside the utility or propane emergency number. Waynesville is 35 minutes west of our Asheville showroom.
Fireplace help in Waynesville
We install and service fireplaces throughout Waynesville and the rest of Haywood County — just 35 minutes west from our Asheville-area showroom.