Who should I call about a suspected gas leak — the gas company or a fireplace technician?
In Weaverville, call your natural-gas utility's emergency line or 911 the instant you smell gas, from outside the house — the utility shuts the supply at your meter for free. Then finding and fixing the leak on your side is licensed gas-contractor work, and that's us, a licensed gas contractor based 15 minutes south in Asheville, not the builder or the showroom.
New builds and old downtown leak differently
Weaverville is two towns at once: rapid new construction out in Reems Creek and older masonry homes around downtown with original, inefficient fireboxes. A leak in a brand-new subdivision line usually traces to a fitting or a fresh connection; in an older downtown home it's more often an aging valve or a tired gas-log connector. Either way the emergency response is identical — get out, don't touch a switch, and from the yard call the utility's 24-hour number.
What the utility hands back to you
The natural-gas utility responds any hour, sweeps the area, and shuts the supply off at the meter at no charge — then leaves. Everything downstream of that meter is yours, and repairing a leak there is licensed gas-contractor work under state law. We trace it with an electronic detector, pressure-test the run with a manometer, make the repair, retest, and — when the scope calls for it — pull the Buncombe County permit so the inspector documents the fix.
Keep both numbers handy
In a natural-gas town the division is simple: the utility owns up to your meter, you own everything past it. Save our line, (828) 545-0525, right next to the utility's emergency number. We answer 24/7, and Weaverville is a short 15 minutes north of our Asheville showroom.
Fireplace help in Weaverville
We install and service fireplaces throughout Weaverville and the rest of Buncombe County — just 15 minutes north from our Asheville-area showroom.