Should I buy a fireplace from a specialty showroom or a big-box store?
In Arden, buy from a specialty showroom — the tired open masonry fireplaces in Royal Pines and Skyland pull heat out of the room, and a big-box box won't fix that. A sealed gas insert turns that draft into a real heater, and as a licensed gas contractor we connect it on Arden's natural-gas mains and pull the Buncombe permit.
An open firebox is working against you
Those 1980s-and-'90s open masonry fireplaces across Arden look nice and heat poorly — an open hearth can pull more warm air up the chimney than it puts into the room. A sealed gas insert, commonly 70% efficient or better, drops in and turns it into a genuine heater while keeping your mantel. That's a conversion, not a shelf purchase.
Which insert fits depends on your firebox dimensions and flue, so we measure and inspect before recommending anything.
Natural gas here makes it clean and simple
Arden sits on natural-gas mains, so a sealed direct-vent insert or fireplace is straightforward — no propane tank, no chimney required for direct-vent. But running or extending that gas line is licensed work; a big-box store, a handyman, or a general contractor legally can't connect it. You'd end up hiring us anyway, so buy the whole job from one accountable source.
In our showroom you can see inserts lit before you choose.
Fifteen minutes south, permit and service
We pull the Buncombe County permit and meet the inspector, and being close means the crew that installs your insert also services it. Call (828) 545-0525 or request a free in-home assessment.
Fireplace help in Arden
We install and service fireplaces throughout Arden and the rest of Buncombe County — just 15 minutes south from our Asheville-area showroom.
Related questions
- Are the fireplaces sold at big-box stores the same quality as showroom brands?
- Is it OK to buy a fireplace online and hire someone local to install it?
- Why should I see a fireplace burning in person before I buy it?
- Will fireplace installers install a unit I bought somewhere else?
- Do fireplace stores install what they sell, or do I have to find my own installer?

