Can a fireplace dealer special-order a model that isn't in the showroom?

Walk the Floor, Then Order Past It

Being headquartered in Asheville means you can do something buyers an hour out can't — stand in front of a burning Napoleon, a Valor, and a Mendota on the same afternoon, then order the sibling model that actually fits your wall. The eighteen units on Emma Rd exist to show range and feel, not to cap your choices.

Napoleon by itself runs dozens of sizes and fronts; Heat & Glo, Regency, Kozy Heat and the rest each carry catalogs far deeper than any floor holds. Once you've felt the flame and heat you like in person, we pull the exact size, finish, and front from the full line and order it.

Fitting the Order to Asheville's Two Housing Worlds

Montford and North Asheville homes came with oversized original masonry openings, and a floor display rarely matches those dimensions — so a special-ordered insert sized to your firebox is usually the honest answer. Newer South Asheville construction leans the other way, toward clean-face gas and modern linear boxes spec'd into the framing.

Either way we start with a free in-home visit, confirm you're on the natural-gas main that runs much of the city, and measure the opening and venting before a single order goes in.

Right Here in Buncombe County

You're standing on our home turf, so a special order here is about as frictionless as it gets — the showroom and the Buncombe County permit office are both minutes away. We place the order with the manufacturer, run and pressure-test the gas line, pull the permit, and meet the inspector on the work we do. Call (828) 545-0525 to start with the model you actually want.