Where do I get replacement parts or glass for a Heat & Glo fireplace?

Propane and battery-backup ignition

Leicester's rural, large-property homes around Sandy Mush, Turkey Creek, and Newfound Road largely run on propane, and some remote properties have limited electrical capacity. That's why ignition parts matter here: a Heat & Glo with battery-backup or standing-pilot ignition keeps giving heat when the power or the panel is thin, and the batteries, ignition modules, and pilot assemblies that make that work are common wear items.

We match them OEM to your model and serial number, and to your LP setup — a natural-gas orifice or valve won't run right on propane, and the wrong ignition part won't light at all.

Cold pockets run the unit harder

Cold-air drainage runs Leicester's rural valleys 5 to 8 degrees colder than Asheville on clear winter nights, so a fireplace here works more hours and cycles through more cold starts. That swing stresses ceramic glass, and a corner crack breaks the combustion seal on a direct-vent unit — the glass keeps byproducts out of the room, so it's a safety part.

We replace it with factory glass and the matching gasket so the seal holds, seated correctly rather than cut generic.

Close by, licensed for the gas side

Fifteen minutes from Emma Rd, our techs carry common Heat & Glo parts on the truck. Glass, blower, and ignition-battery work isn't permit-triggering; a propane-valve or fuel-line repair is licensed, permitted with Buncombe County, and pressure-tested. Call (828) 545-0525.