Where do I get replacement parts or glass for a Heat & Glo fireplace?
In Mars Hill, parts and glass come from us — the authorized Heat & Glo dealer 30 minutes south at 629 Emma Rd. What we bring depends on your fuel: gas-main units near the university take different parts than the propane cabins up the creeks. Send the model and serial and call (828) 545-0525.
Two fuels, two parts lists
Mars Hill runs on a split. The university-area rentals often sit on a gas main, while rural homes up Spring Creek and Gabriels Creek run on propane or wood. For a Heat & Glo, that fuel decides the orifice and valve — an LP unit and a natural-gas unit are not interchangeable, and the wrong part soots the glass and burns poorly.
Tell us which fuel you're on along with the model and serial number off the tag, and we pull the matching OEM component from the factory the first time, rather than finding the mismatch on-site.
Colder ground, longer season, more wear
Mars Hill is one of the colder spots we serve, and the academic-year demand here leans on easy-use gas fireplaces that get run daily all season. More hours means igniters, thermopiles, and gaskets wear sooner — usually a small, affordable part and a cleaning, quoted before we start.
On a sealed unit the front glass carries the combustion seal, keeping byproducts out of the room, so we replace a cracked or hazed pane with factory ceramic and the correct gasket, seated right, not a generic sheet.
Licensed gas work, whichever fuel
Glass, blower, and remote work isn't permit-triggering. Any repair to a natural-gas or propane valve or fuel line is licensed work — we handle it as a licensed gas contractor, pull the county permit, and pressure-test the line. Call (828) 545-0525.
Fireplace help in Mars Hill
We install and service fireplaces throughout Mars Hill and the rest of Madison County — just 30 minutes north from our Asheville-area showroom.