Where do I get replacement parts or glass for a Heat & Glo fireplace?
For Waynesville, we're the closest authorized Heat & Glo dealer — 35 minutes east at 629 Emma Rd in Asheville. We pull OEM parts and sealed ceramic glass from the manufacturer to match your unit's model and serial number, then install them. Photograph the data tag and call (828) 545-0525; we'll bring the part with us.
Harder use at 2,650 feet
Waynesville sits near 2,650 feet and runs 10 to 15 degrees colder than Asheville, with a heating season that stretches about three weeks longer. A Heat & Glo here simply works more hours a year than the same unit down in the valley, so parts reach the end of their life sooner — igniters, thermopiles, and blower motors especially.
The cold-start-to-full-fire swing also stresses ceramic glass, and a corner stress-crack is one of the most common calls we get from Hazelwood, Frog Level, and out toward Lake Junaluska.
Older stock means the serial matters most
A lot of Waynesville's housing is older, and the Heat & Glo units retrofitted into it can be a decade or two old — some models are discontinued. That's when the serial number earns its keep: it tells us the exact front, glass, and valve your generation used, so we don't send you a part that won't seat or a pane that won't seal.
On a direct-vent unit the glass is part of the combustion seal, so we source the OEM ceramic and gasket from the factory rather than guessing.
Haywood permits and a single trip
Glass, gaskets, and blowers aren't permit work; a gas-valve or fuel-line repair is, and we pull the Haywood County permit and pressure-test as a licensed gas contractor. Because you're 35 minutes out, we confirm the model and serial and plan the visit around the OEM part so it's one trip — most repairs are done in a single visit. Call (828) 545-0525.
Fireplace help in Waynesville
We install and service fireplaces throughout Waynesville and the rest of Haywood County — just 35 minutes west from our Asheville-area showroom.