Will fireplace installers install a unit I bought somewhere else?
In Arden, most jobs are the same move — turning a tired open fireplace into a sealed insert — and that's exactly why a self-bought unit is risky. An insert has to be sized to your specific Royal Pines or Skyland firebox and lined correctly. Order the wrong one online and it won't fit or vent. Call (828) 545-0525.
The insert only works if it fits
The 1980s and '90s homes across Skyland, Royal Pines, and Glenn Bridge were built with open masonry fireplaces that pull heat out of the room instead of adding it. A sealed insert turns one into a genuine heater — but the whole upgrade hinges on matching the insert to the exact opening and running a correctly sized liner. Those are on-site measurements, not a product-page selection. A self-bought insert that's an inch off is a unit that doesn't go in.
When we supply the insert, do the liner and venting, run the gas line, and pull the Buncombe County permit, the fit and the warranty are ours to guarantee. Buy it yourself and the most important variable — fit — is left to a guess.
Retail nearby, repair everywhere
Biltmore Park's retail and office spaces keep us busy on the commercial side too, and the rule holds: single-source on new installs. But service is wide open — we repair every major hearth brand in Arden whether we installed it or not.
So an existing fireplace is covered for maintenance and repair. It's only new installs of outside-purchased appliances where we hold the line. Fifteen minutes south of the showroom — call (828) 545-0525.
Fireplace help in Arden
We install and service fireplaces throughout Arden and the rest of Buncombe County — just 15 minutes south from our Asheville-area showroom.
Related questions
- Is it OK to buy a fireplace online and hire someone local to install it?
- Should I buy a fireplace from a specialty showroom or a big-box store?
- Do fireplace stores install what they sell, or do I have to find my own installer?
- Does installing a fireplace myself void the warranty?
- Is the warranty different if I buy a fireplace online instead of from a dealer?